Every year we are assessed to check that we are meeting the standards for Customer Service Excellence. As part of the assessment, we have to provide evidence to prove that we are meeting the criteria set and the assessor also speaks to a handful of customers to hear about their experiences with EIS in the last year. The assessor was very impressed with the feedback he heard and we are very pleased to announce that we have again met the criteria and in one area achieved a ‘compliance plus’ mark!
The Customer Service Excellence standard tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude. There is also emphasis placed on developing customer insight, understanding the user’s experience and robust measurement of service satisfaction. To find out more visit their website.