EIS Weekly Update – 10 January 19


Welcome to your weekly EIS Bulletin! 


We appreciate how busy your inbox can become, so EIS will only send out Support & News messages every Thursday. 

If there is something critical that our customers need to know immediately, we will of course send a message straightaway –

that way you will know the EIS email needs urgent action.


Below we have summarised what is new this week… if you have any queries, please get in touch!



Support Information

View all EIS Support Information on our Support Portal

Available to Contract Customers only – please contact EIS to discuss our support services





Hot Off The Press!

Using SIMS to run the Spring 2019 School Census

Just a reminder that the School Census is due next week, on Thursday 17 January.  Supporting documentation is available through the School Census button on the EIS Support Portal.

If you experience difficulties resolving errors and queries please refer to the School Spring Census Known Issues document that is updated daily, and the Capita 2018-2019 School Census Validation Errors and Resolutions guidance notes.

If you are running the census for the first time please follow the EIS Guide to Completing the Spring Census carefully making sure that you Save the return immediately after clicking on Calculate All Details.




EIS have been made aware this week of an update to the third party application ParentPay MIS Sync. For schools on the EIS Hosting Service, this software will be updated for you by EIS before Monday 14 January. There is no expected downtime for this update but if you find any issues with ParentPay after 14 January, please call the service desk on 03000658888 or email support@eisit.uk to log an incident.

For non-hosted schools, you will need to follow the instructions emailed by ParentPay to update this yourself. Any problems with the update, we would ask that you contact ParentPay directly in the first instance for support.


For further information and to get in touch:

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