EIS Weekly Update – 10 September 20


Welcome to your weekly EIS Bulletin! 


We appreciate how busy your inbox can become, so EIS will only send out Support & News messages every Thursday. 

If there is something critical that our customers need to know immediately, we will of course send a message straightaway –

that way you will know the EIS email needs urgent action.


Below we have summarised what is new this week… if you have any queries, please get in touch!



Support Information

View all EIS Support Information on our Support Portal

Available to Contract Customers only – please contact EIS to discuss our support services


Cantium ServiceNow School Portal

We are pleased to announce that we shall start introducing the Cantium ServiceNow Portal for Schools from early September.

The School Portal keeps you up to date with all the latest Cantium news for schools and will bring lots of benefits to your school, including:


  • Chat: Enables you to chat with one of our Service Desk analysts to quickly resolve your issue
  • Log Requests: New e-forms will allow you to quickly log incidents and requests directly to the team that can help
  • My Tickets: Allows viewing of all your tickets and to provide updates directly from the portal
  • Outages: Can find up to date information on any issues with the systems your school uses
  • Knowledge Base: Browse and search for knowledge articles relating to ICT, HR and Payroll, for services your school purchases from Cantium
  • News: Displays our most recent news articles and lets you view all previous news articles
  • Feedback: Enables you to provide feedback or make suggestions about the service you receive from Cantium


The School Portal is currently being piloted by several schools who are providing feedback to allow us to make any suggested improvements for September.

We shall be in touch with you by email when the portal is being made available to your school.

Please see the Schools Bulletin for further updates.


As we start to enable schools to use the new Schools ICT Portal you will notice a change in the way that we reference Information Notices on our current Support Portal.  Previously schools would have seen Information Notices referred to as 20-E001 for example. This reference will now be changing to come into line with the new portal where Information Notices will be known as Knowledge Base Articles (KBAs)and take the format of ‘KB000001’.

Please also note where documents reference any related articles/documents there will be two links listed – the first link will be to the KB article on the new Cantium ServiceNow Schools Portal Knowledge Base and the second will be to the same article but on the KLZ Support Portal.





Release of the FMS Summer 2020 Upgrade

We are planning to release the FMS Summer 2020 upgrade files to all schools on Friday 18 September 2020 by 16:00.

To assist schools in completing these upgrades the following Notice will be made available on our support portals by 18 September 2020:


Remote Access

It is important that any school using KLZ to access their FMS database remotely via the Internet should upgrade their FMS system as near as possible to the date that we will be updating our hosted servers otherwise users will not be able to access SIMS remotely. Therefore, if schools do not upgrade SIMS on their server on or around the date below, they will not be able to access FMS remotely until the school SIMS is at the same version as the KLZ servers.  EIS will be updating this remote connection between 17:00 on Friday 18 September 2020 and 06:00 on Monday 21 September 2020.


FMS Summer 2020 Upgrade for SIMS Hosting Customers

Following the release of the FMS Summer 2020 upgrade – EIS SIMS Hosting customers should be aware that EIS will be upgrading the EIS Hosting Service between 17:00 on Friday 18th September and 06:00 on Monday 21 September 2020.

This means you will not be able to access the entire EIS Hosting Service during this time including, SIMS/ Discover or FMS and your Hosted files and documents.

If you have any queries or questions, please contact EIS on 0300 065 8888 or email ictservicedesk@cantium.solutions 



SIMS Attendance – Removal of temporary codes 7, 8 and 9

The temporary attendance codes 7, 8 and 9 should not be used as from 31 July 2020. If these codes are used after this, they will cause errors in the Spring 2021 School Census return.

A patch will be released shortly by Capita that will turn off the temporary codes so that they cannot be used. In addition, where the codes have been previously used prior to 31/07/20, a mapping will be used to convert the codes back to the standard attendance coding as below:



The patch will NOT change any temporary codes that have been entered for dates after 31/07/20.


Once we have received the patch schools will be advised through the support portals, and more in-depth information will be provided.


For guidance on which attendance codes should be used in SIMS from 31/07/20 onwards, please refer to the DfE website



If you need to distinguish between I code for Covid illness following a positive test result and I code for any other illness, we would suggest using the Comments functionality, establishing a standard code word for Covid illness following a positive test, such as “Covid”.



SIMS School Census Autumn 2020

Further information for the upcoming school census on Thursday 1 October can be found either on the School Census page on the KLZ Support Portal OR, for schools that have been migrated from KLZ, through the new ServiceNow School Portal, see KBKB0012331 – SIMS School Census HOME PAGE


Capita release updated Filesets periodically that contain the latest DfE Validation files and the DfE Summary Report. Sometimes several versions of the Fileset are issued during the census preparation period therefore it is important that schools check the KLZ Support Portal or the ServiceNow Schools Portal on a regular basis for updates and, in particular, just before running Create and Validate for the last time.


The latest Fileset, 1602, has just been released.

Before importing Fileset 1602 please check that you have upgraded to SIMS version 7.194. The upgrade has already been completed for EIS hosted schools, but the fileset import will still be required.

For any issues regarding the school census please check on the relevant support portal for guidance, particularly consulting Known Issues and FAQs.


Producing the Autumn 2020 School Census using SIMS – Free Webinar

If you have a support contract with EIS, why not register for our free webinar being held on Tuesday 15 Sept 2020 – 11am to 12 noon on the link below:

This session will cover the routines required to produce the Autumn 2020 School Census in SIMS for Primary Schools, and Secondary Schools without Post 16 Students.



After registering you will receive a confirmation email containing information about joining the training.



School Workforce Census (Thursday 5 November 20)

The School Workforce Census Button on the Portal has been updated to include the School Workforce Census Guide 2020 Guide for Schools Including Academies Within a Multi Academy Trust





Producing the 2020 School Workforce Census in SIMS – Free Webinar

If you have a support contract with EIS, why not register for our free webinar. This is being held in two parts, on Thursday 24 and Monday 28 September – both sessions run from 10am – 12pm.

The first session will cover data requirements, changes since the 2019 collection and pre-census checks.

The second session will cover running a Workforce Census from start to finish and resolving errors and queries.


To register, click on the link below. You will then receive a confirmation email containing information about joining the training.




End of Year Procedures (EoY) – Support Information

We have added several resources for schools to use as they prepare and run through the end of year procedures. We would like to draw your attention to the following resources:


We have a dedicated end of year button on our support portal that will take you to links to resources. This is on our support portal homepage- https://support.eisit.uk/



There are also a wide variety of support videos for schools to use.

EoY Pastoral procedures- this includes 2 videos relating to CTF transfers both import and export. https://support.eisit.uk/info-notice/pastoral-end-of-year-procedures-videos-page/

EoY Academic procedures- this includes a recording of the webinar we held, sending a timetable, sending a cycle and options online. https://support.eisit.uk/info-notice/end-of-year-procedures-videos-page/


Information Notices

End of Year Procedure Notes:



There are also a number of reports that schools might find helpful in the EoY processes. These include:



Dedicated COVID-19 Support Page

The Education Systems Team have pulled together a number of articles and support documents for schools to use when managing issues such as attendance in SIMS. 

This page will be updated with any new items relating to the school closures and will keep you informed of any new information notice we issue to support schools at this challenging time.


You will need a KLZ log in to access this as it is on our support portal. Please click here to go to the page  https://support.eisit.uk/info-notice/covid-19-information-for-schools-regarding-sims/ 



Training & Events

View all EIS Training Courses on http://www.kentcpdonline.org.uk/


SIMS Training

Cantium- EIS have put together a wide range of webinars for schools to access. The programme can be found at- https://support.eisit.uk/info-notice/sims-training-courses-webinars/

These webinars can be booked through Kent CPD online. Go to https://cpdschools.theeducationpeople.org/cpd/default.asp and search for the webinar number.

This programme is in response to feedback from schools that they would like remote sessions for training for a number of varied reasons. We have therefore put this comprehensive package together so that staff can access the webinars from home, school or offices as long as they are connected to the internet.




Hot Off The Press!


EIS Remote Backup

Did you know we offer various tiers of Remote Backup options for schools to backup both user data & critical IT data, as well as SIMS, Discover and FMS databases? This is run through a simple client installed on your main server, which once installed will run quietly in the background, ensuring no disruption to users. You can choose to back up either just your SIMS server, your curriculum server or both!


By backing up your school data through the EIS Remote Backup you’re ensuring your data is stored somewhere off site from the school, so in the case of any damage or loss of access to the school, you know your data is safe.

The benefits of the EIS Remote Backup service include –


  • Nightly backups of user data, such as Word documents, Powerpoints, Excel Spreadsheets, and essential files.
  • Restoration of files from up to 3 months of previous backups whenever data is lost or overwritten, ensuring minimal disruption to workflow and education.
  • Nightly SIMS and FMS backups if required.
  • Protection of data in the event of a natural disaster at the school.
  • All data is SSL Encrypted to ensure the utmost security to keep your data safe.


To discuss further please give us a call on 03000 658888 or email ictservicedesk@cantium.solutions



For further information and to get in touch: