EIS Weekly Update – 15 November 2018


Welcome to your weekly EIS Bulletin! 


We appreciate how busy your inbox can become, so EIS will only send out Support, Training & News messages every Thursday. 

If there is something critical that our customers need to know immediately, we will of course send a message straightaway –

that way you will know the EIS email needs urgent action.


Below we have summarised what is new this week… if you have any queries, please get in touch!




Hot Off The Press!


Census Survey – Your Responses


Thank you to customers that have responded to the Census Survey we sent out.


We have received a large number of responses and the feedback is generally very positive. The overall service we

provide in the EST (Education Systems) Team was rated as “very good to excellent” (4.54 stars out of 5, where 5 was excellent)

and we had many positive comments about how invaluable the service is to you. We will put a news article on the support portal

with a more detailed analysis of the feedback in due course.


There are also a number of comments that we have taken on board, for example trying to get the census seminars hosted as

webinars so they are easily accessible and you can refer back to them, which we will work on to improve our service.



Termly Analysis of Calls in the EST (Education Systems ) Team 2018/2019View the Report



Your feedback is always welcome!




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