EIS Weekly Update – 28 November 19


Welcome to your weekly EIS Bulletin! 


We appreciate how busy your inbox can become, so EIS will only send out Support & News messages every Thursday. 

If there is something critical that our customers need to know immediately, we will of course send a message straightaway –

that way you will know the EIS email needs urgent action.


Below we have summarised what is new this week… if you have any queries, please get in touch!



Support Information

View all EIS Support Information on our Support Portal

Available to Contract Customers only – please contact EIS to discuss our support services




SIMS: Recording a School Closure Due to Use as a Polling Station (# code)

Elections in the United Kingdom are scheduled to be held on Thursday 12 December 2019.

Is your school used as a Polling Station?

Do you need to record a planned closure (# code) for attendance purposes in SIMS?

Guidance notes Setting Up Polling Days in SIMS:# Code are available on the EIS Support Portal.


Getting the Most Out of SIMS – Useful Tools – Support Document

EIS are always looking to help schools improve their use of SIMS. As such if any of the items in Getting the Most Out of SIMS – Useful Tools, interest you and you want to know more, then please contact our Service Desk on 0300 065 8888 and ask to find out more information about our consultancy service.

For those who attended the SEN User Forum it’s an opportunity to get further information and support with the content we delivered, showing you how SIMS can reduce the admin burden and free up time to do the things that are important – working with the children.




Training & Events

View all EIS Training Courses on http://www.kentcpdonline.org.uk/


Upcoming Courses




Using SIMS Exams Organiser to Manage Domestic Seasons

EIS are hosting a FREE webinar on SIMS Exams Module and Domestic Exams.

Please register for the Using Exams Organiser for Domestic Exams webinar on Thursday, December 5, 2019 3:30 PM – 4:15 PM GMT at:


The Webinar will show how once external (GCSE / GCE / BTEC etc) exams have been seated, Domestic exams seating can be fitted in around them.

After registering you will receive a confirmation email containing information about joining the training.



Hot Off The Press!


SIMS Autumn 2019 Upgrade for EIS SIMS Hosting Customers


Following the release of the SIMS Autumn 2019 upgrade – EIS SIMS Hosting customers should be aware that EIS will be upgrading the EIS Hosting Service between 17:00 on Friday 29th November and 06:00 on Monday 2nd December 2019.

This means you will not be able to access the entire EIS Hosting Service during this time including, SIMS/ Discover or FMS and your Hosted files and documents.

The SIMS Discover Autumn 2019 release will also be carried out during the same weekend to ensure the versions compatibility.

IMPORTANT NOTE:- Hosted schools will have to Import the latest version reports on Monday 2nd December, there is Information Notice 18-E031 which can be followed in order to complete this. This process is no longer completed as part of the EIS Hosting Service upgrade.

EIS are aware of an update to the 3rd party application SchoolComms. For schools on the EIS Hosting Service, this will be upgraded for you during the weekend Friday 29th November – Monday 2nd December.

For non-hosted schools, you will need to contact SchoolComms directly or download and deploy the latest update from their website.


If you have any queries or questions, please contact Service Desk on 0300 065 8888 or email support@eisit.uk


For further information and to get in touch: