EIS Weekly Update – 3 September 20


Welcome to your weekly EIS Bulletin! 


We appreciate how busy your inbox can become, so EIS will only send out Support & News messages every Thursday. 

If there is something critical that our customers need to know immediately, we will of course send a message straightaway –

that way you will know the EIS email needs urgent action.


Below we have summarised what is new this week… if you have any queries, please get in touch!



Support Information

View all EIS Support Information on our Support Portal

Available to Contract Customers only – please contact EIS to discuss our support services

Cantium ServiceNow School Portal

We are pleased to announce that we shall start introducing the Cantium ServiceNow Portal for Schools from early September.

The School Portal keeps you up to date with all the latest Cantium news for schools and will bring lots of benefits to your school, including:


  • Chat: Enables you to chat with one of our Service Desk analysts to quickly resolve your issue
  • Log Requests: New e-forms will allow you to quickly log incidents and requests directly to the team that can help
  • My Tickets: Allows viewing of all your tickets and to provide updates directly from the portal
  • Outages: Can find up to date information on any issues with the systems your school uses
  • Knowledge Base: Browse and search for knowledge articles relating to ICT, HR and Payroll, for services your school purchases from Cantium
  • News: Displays our most recent news articles and lets you view all previous news articles
  • Feedback: Enables you to provide feedback or make suggestions about the service you receive from Cantium


The School Portal is currently being piloted by several schools who are providing feedback to allow us to make any suggested improvements for September.

We shall be in touch with you by email when the portal is being made available to your school.

Please see the Schools Bulletin for further updates.


As we start to enable schools to use the new Schools ICT Portal you will notice a change in the way that we reference Information Notices on our current Support Portal.  Previously schools would have seen Information Notices referred to as 20-E001 for example. This reference will now be changing to come into line with the new portal where Information Notices will be known as Knowledge Base Articles (KBAs)and take the format of ‘KB000001’.

Please also note where documents reference any related articles/documents there will be two links listed – the first link will be to the KB article on the new Cantium ServiceNow Schools Portal Knowledge Base and the second will be to the same article but on the KLZ Support Portal.






Release of the FMS Summer 2020 Upgrade

We are planning to release the FMS Summer 2020 upgrade files to all schools on Friday 18 September 2020 by 16:00.

To assist schools in completing these upgrades the following Notice will be made available on our support portals by 18 September 2020:


Remote Access

It is important that any school using KLZ to access their FMS database remotely via the Internet should upgrade their FMS system as near as possible to the date that we will be updating our hosted servers otherwise users will not be able to access SIMS remotely. Therefore, if schools do not upgrade SIMS on their server on or around the date below, they will not be able to access FMS remotely until the school SIMS is at the same version as the KLZ servers.  EIS will be updating this remote connection between 17:00 on Friday 18 September 2020 and 06:00 on Monday 21 September 2020.


FMS Summer 2020 Upgrade for SIMS Hosting Customers

Following the release of the FMS Summer 2020 upgrade – EIS SIMS Hosting customers should be aware that EIS will be upgrading the EIS Hosting Service between 17:00 on Friday 18th September and 06:00 on Monday 21 September 2020.

This means you will not be able to access the entire EIS Hosting Service during this time including, SIMS/ Discover or FMS and your Hosted files and documents.

If you have any queries or questions, please contact EIS on 0300 065 8888 or email ictservicedesk@cantium.solutions  


School Workforce Census (Thursday 5 November 20)




Producing the 2020 School Workforce Census in SIMS – Free Webinar

If you have a support contract with EIS, why not register for our free webinar. This is being held in two parts, on Thursday 24 and Monday 28 September – both sessions run from 10am – 12pm.

The first session will cover data requirements, changes since the 2019 collection and pre-census checks.

The second session will cover running a Workforce Census from start to finish and resolving errors and queries.


To register, click on the link below. You will then receive a confirmation email containing information about joining the training.




End of Year Procedures (EoY) – Support Information

We have added several resources for schools to use as they prepare and run through the end of year procedures. We would like to draw your attention to the following resources:


We have a dedicated end of year button on our support portal that will take you to links to resources. This is on our support portal homepage- https://support.eisit.uk/



There are also a wide variety of support videos for schools to use.

EoY Pastoral procedures- this includes 2 videos relating to CTF transfers both import and export. https://support.eisit.uk/info-notice/pastoral-end-of-year-procedures-videos-page/

EoY Academic procedures- this includes a recording of the webinar we held, sending a timetable, sending a cycle and options online. https://support.eisit.uk/info-notice/end-of-year-procedures-videos-page/


Information Notices

End of Year Procedure Notes:



There are also a number of reports that schools might find helpful in the EoY processes. These include:


Dedicated COVID-19 Support Page

The Education Systems Team have pulled together a number of articles and support documents for schools to use when managing issues such as attendance in SIMS. 

This page will be updated with any new items relating to the school closures and will keep you informed of any new information notice we issue to support schools at this challenging time.


You will need a KLZ log in to access this as it is on our support portal. Please click here to go to the page  https://support.eisit.uk/info-notice/covid-19-information-for-schools-regarding-sims/ 



Training & Events

View all EIS Training Courses on http://www.kentcpdonline.org.uk/


Post 16 Census Return – Webinar

Please register for our free webinar being held on Tuesday 8 September 2020. The session will cover the changes that have been made to the Post 16 Census Return.

To book for Tuesday 8 September 2020, 3pm to 4pm, please click the link below:



After registering you will receive a confirmation email containing information about joining the training.



Producing the Autumn 2020 School Census using SIMS – Webinar

Please register for our free webinar being held on Tuesday 15 Sept 2020 – 11am to 12 noon on the link below:

This session will cover the routines required to produce the Autumn 2020 School Census in SIMS for Primary Schools, and Secondary Schools without Post 16 Students.



After registering you will receive a confirmation email containing information about joining the training.


SIMS Training

Cantium- EIS have put together a wide range of webinars for schools to access. The programme can be found at- https://support.eisit.uk/info-notice/sims-training-courses-webinars/

These webinars can be booked through Kent CPD online. Go to https://cpdschools.theeducationpeople.org/cpd/default.asp and search for the webinar number.

This programme is in response to feedback from schools that they would like remote sessions for training for a number of varied reasons. We have therefore put this comprehensive package together so that staff can access the webinars from home, school or offices as long as they are connected to the internet.



For further information and to get in touch: