Weekly Bulletin 9 January 20

Welcome to your weekly EIS Bulletin! 

We appreciate how busy your inbox can become, so EIS will only send out Support & News messages every Thursday. 

If there is something critical that our customers need to know immediately, we will of course send a message straightaway –

that way you will know the EIS email needs urgent action.

 

Below we have summarised what is new this week… if you have any queries, please get in touch!

 EIS_Spanner_Icon

Support Information

View all EIS Support Information on our Support Portal

Available to Contract Customers only – please contact EIS to discuss our support services

 

 

The School Census button on the Support Portal is now live ready for the census on Thursday 16 January. Information will be updated during the coming weeks to make sure that schools are prepared for timely submission of their return.

 

The following documents have recently been uploaded:

 

Important Information for all EIS SIMS Hosting Customers

Patch 25529 – Information Notice 20-E001

Information Notice 20-E001 Patch 25529 – For EIS Hosted schools Patch 25529 will be applied between 17:00 Friday 10 January and 06:00 Monday 13 January 2020. This means you will not be able to access SIMS, Discover, FMS or your Hosted file explorer during this time.

Once the patch has been applied all EIS Hosted Schools will need to import Fileset 1403 once it is released.

For schools on the SIMS Upgrade Service – you will need to apply patch 25529, if you need assistance please log a call with the Service Desk.

 

FMS Autumn 2019 upgrade

Following the release of the FMS Autumn 2019 upgrade – EIS SIMS Hosting customers should be aware that EIS will be upgrading the EIS Hosting Service between 17:00 on Friday 17 January and 06:00 on Monday 20 January 2020.

This means you will not be able to access SIMS, Discover, FMS or your Hosted file explorer during this time.

For schools on the SIMS Upgrade Service – you will be emailed directly to confirm the date of your schools FMS upgrade.

If you have any queries or questions please contact the EIS Service Desk on 0300 065 8888 or email ictservicedesk@cantium.solutions

 

 EIS_Calendar_Icon

Training & Events

View all EIS Training Courses on http://www.kentcpdonline.org.uk/

We offer consultancy visits for new staff who have little or no experience of running a census in SIMS – please log a request with the Service Desk on 0300 065 8888 or email ictservicedesk@cantium.solutions if you are interested.

Upcoming Courses

E251 SIMS Assessment Manager – Secondary – Monday 13 & Tuesday 14 January 2020

E256 SIMS Core – Managing Student Records – Wednesday 22 January 2020

 EIS_Wireless_Icons

Hot Off The Press!

End of Support for SLG (SIMS Learning Gateway)

Schools that use SLG please read the following information from Capita regarding the end of support for SLG by clicking on the link https://capita-mailer.co.uk/1WXN-6N003-C9T28OLRA0/cr.aspx  

 

S316 SIMS User Forum

Focusing on SEN and how SIMS can help schools to record information and reduce the administrative burden of this process.

Please book your place online at http://www.kentcpdonline.org.uk/   for the above event.

 

System Manager Webinar

EIS are hosting a FREE webinar on SIMS System Manager, please register for System Manager; Checking and tidying SIMS permissions on Thursday, January 23 2020 at 15:30 – 16:00 at: https://attendee.gototraining.com/r/8450509224974220802
This webinar will talk you through the process of setting permissions and how to tidy up permissions, so everything is up to date.
After registering, you will receive a confirmation email containing information about joining the training.

 

SIMS Customer Survey

As part of our continued service improvement we would really welcome your feedback on the service that the SIMS team provide.

Please could you take 2 minutes out of your day to complete a very quick survey?

Please click on this link to complete the survey – EIS Customer Survey

Thank you

 

Change of email addresses

Please note the following email addresses have changed to reflect that EIS is part of Cantium Business Solutions. Please update your address books:

eis.info@cantium.solutions replaces info@eisit.uk

ictservicedesk@cantium.solutions replaces support@eisit.uk

 

For further information and to get in touch: